Frequently Asked Questions

Everything you need to know about our luxury fragrances and services.

What is the standard shipping time for international orders?

We offer worldwide shipping via express courier. Delivery typically takes 3-5 business days depending on the destination and customs clearance processes.

Are Xerjoff fragrances authentic when purchased from this site?

Yes, this is the official Xerjoff online boutique. Every bottle is guaranteed 100% authentic and comes directly from our production facilities in Italy.

What is your return policy for perfumes?

Due to the nature of our products, we can only accept returns on items that are unopened, unused, and in their original cellophane packaging within 14 days of delivery.

How can I sample a fragrance before committing to a full bottle?

We offer a 'Sample Kit' service where you can select a variety of scents to test on your skin. This is the best way to experience the evolution of our complex compositions.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods including Apple Pay and Google Pay.

Does Xerjoff offer gift wrapping services?

All Xerjoff orders are shipped in our signature luxury packaging. During the checkout process, you may also include a personalized message for the recipient.